Shipping policy

Shipping Policy

At Andrew Z Diamonds & Fine Jewelry, we take great care in preparing and shipping every order. Please review our shipping policy before completing your purchase.

Shipping Within the United States

Andrew Z Diamonds & Fine Jewelry currently ships exclusively to addresses within the United States. We do not offer international shipping at this time.

Complimentary insured shipping is available on eligible orders within the United States unless otherwise stated at checkout.

Processing & Shipping Times

Processing times vary depending on the item purchased. In stock merchandise may require processing before shipment. Custom, special order, personalized, engraved, resized, altered, or made to order merchandise may require additional processing time.

Any estimated processing, shipment, or delivery dates provided at the time of purchase are estimates unless expressly stated otherwise.

If we are unable to ship your order within the timeframe represented at the time of purchase, we will provide notice and any applicable options regarding the delay, cancellation, and refund in accordance with applicable law.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided with your order.

It is the customer's responsibility to provide a complete and accurate shipping address and contact information at checkout. Please review your information carefully before submitting your order.

Signature Upon Delivery

Due to the nature and value of our merchandise, a signature may be required upon delivery.

When a signature is required, the carrier may not leave the package unattended. It is the customer's responsibility to make appropriate arrangements to receive the shipment.

Shipping Address Changes

If you need to request a change to your shipping address, please contact us as soon as possible.

For security and fraud prevention purposes, we may be unable to change a shipping address after an order has been processed or shipped. Address change requests are not guaranteed.

Lost, Stolen, Delayed, or Damaged Packages

If your package appears to be lost, delayed, damaged, or otherwise affected during transit, please contact Andrew Z Diamonds & Fine Jewelry promptly so we can assist with the carrier and any applicable insurance claim.

Please retain all merchandise, packaging, shipping materials, and documentation if an order arrives damaged.

Carrier delays or disruptions may occur after an order has been shipped. Delivery dates provided by a carrier are estimates and may be affected by weather, service disruptions, holidays, or other circumstances outside our control.

Nothing in this section limits any rights or remedies available to a customer under applicable law.

Incorrect or Undeliverable Addresses

Customers are responsible for providing accurate and complete shipping information.

Andrew Z Diamonds & Fine Jewelry is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or other circumstance attributable to the recipient, additional shipping charges may apply before the order is reshipped.

Order Verification

For the protection of our customers, Andrew Z Diamonds & Fine Jewelry may require additional verification before processing or shipping an order.

Orders may be held while information is verified. If we are unable to verify an order or reasonably believe a transaction may be unauthorized or fraudulent, we reserve the right to cancel the order and issue any required refund.

Order Cancellations

Please contact us as soon as possible if you need to request a cancellation.

Once an order has entered production, been customized, resized, engraved, altered, special ordered, or shipped, cancellation may no longer be available, subject to applicable law and our Return & Exchange Policy.

Delivery

An order is not considered shipped until it has been transferred to the applicable shipping carrier.

Tracking information and carrier records may be used to confirm shipment and delivery. A carrier's delivery confirmation does not eliminate any rights or remedies available to the customer under applicable law.

Shipping Restrictions

We reserve the right to decline shipment to an address or cancel an order when we are unable to safely or reasonably fulfill the shipment, when required information cannot be verified, or when we reasonably suspect fraud or unauthorized activity.

Any cancellation and refund will be handled in accordance with applicable law.

Policy Updates

Andrew Z Diamonds & Fine Jewelry reserves the right to update or modify this Shipping Policy at any time. The policy applicable to an order will be the policy in effect at the time the order is placed, except where otherwise required by law.

Nothing in this Shipping Policy is intended to waive, restrict, or limit any rights or remedies that cannot legally be waived under applicable federal or state law.