Refund policy

Returns & Exchanges

We want you to feel confident in your purchase from Andrew Z Diamonds & Fine Jewelry. Please review our return and exchange policy carefully before placing your order.

Returns

Eligible merchandise may be returned within 7 days of delivery for a refund to the original form of payment.

To be eligible for a return, merchandise must be unworn, unused, and in its original condition, free from damage, scratches, alterations, or signs of wear. All original packaging, documentation, certificates, and accompanying materials must be included with the return.

All returns are subject to inspection before a refund is approved.

Final Sale & Non Returnable Items

The following items are final sale and are not eligible for return or exchange:

• Custom designed or custom ordered jewelry
• Personalized or engraved items
• Jewelry that has been altered, resized, modified, or repaired at the customer's request
• Special order merchandise
• Items damaged or altered after delivery
• Gift cards
• Any merchandise specifically identified as final sale at the time of purchase

Because these pieces are created, ordered, or altered specifically for the customer, they cannot be returned or exchanged unless otherwise required by applicable law.

Return Shipping

Before shipping a return, please contact Andrew Z Diamonds & Fine Jewelry for return instructions.

Customers are responsible for securely packaging and returning eligible merchandise. We strongly recommend using a trackable and fully insured shipping method. Andrew Z Diamonds & Fine Jewelry is not responsible for merchandise that is lost, damaged, or stolen while being returned to us.

Original shipping charges, expedited shipping charges, and return shipping costs are nonrefundable, except where otherwise required by law or when the return is the result of an error by Andrew Z Diamonds & Fine Jewelry.

Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original form of payment. Processing times may vary depending on your financial institution.

Andrew Z Diamonds & Fine Jewelry reserves the right to decline a return that does not meet the requirements of this policy, subject to applicable law.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive an incorrect item or believe your merchandise arrived damaged or defective, please contact us promptly so we can review the issue and determine the appropriate resolution.

Please retain the merchandise, packaging, shipping materials, and documentation while your claim is being reviewed.

Order Cancellations

Please contact us as soon as possible if you need to request an order cancellation. Once an order has entered production, been customized, resized, engraved, special ordered, or shipped, it may no longer be eligible for cancellation.

Cancellation requests are not guaranteed and are subject to the status of the order and applicable law.

Return Abuse & Fraud

Andrew Z Diamonds & Fine Jewelry reserves the right, to the extent permitted by law, to refuse returns involving suspected fraud, abuse of this policy, merchandise that has been altered or substituted, or merchandise that is not in the condition in which it was originally sold.

Policy Updates

Andrew Z Diamonds & Fine Jewelry reserves the right to update or modify this Return & Exchange Policy at any time. The policy in effect at the time of purchase will apply to that transaction, except where otherwise required by law.

Nothing in this policy is intended to limit any rights or remedies available to a customer under applicable law.

If you have questions regarding an item that you would like to return you can contact us via text or call at (623)-551-6892 or via email at info@andrewzdiamonds.com